FranConnect

If you excel in customer service and client satisfaction combined with an interest in technology then we have the right job for you! Your skills will be utilized in forming solid relationships with executives at some of the top franchise brands in the world including 7-Eleven, Dairy Queen, Gold's Gym, Buffalo Wild Wings, and 400 others.

The Client Success Manager is responsible for supporting the client's adoption and continued satisfaction with the FranConnect technology solution. The CSM is introduced to the client during the implementation process and becomes the primary "face" to the client at the end of implementation and continues once the client goes live with the solution. The CSM takes ownership by acting as a liaison between FranConnect and the customer and also by providing guidance to ensure customer satisfaction. The CSM also serves as an internal advocate for the client, helping to drive support and change when necessary, as well as to assist the client in achieving their business goals and objectives.

The Client Success Manager will take point on providing overall system recommendations to increase the effective use and adoption of FranConnect's solution. The CSM will achieve mastery level understanding of the FranConnect system and also act as the principle liaison to provide not only support but be available to assist the client throughout the duration of the business relationship. Client Success Managers are the "heartbeat" of daily operations that ensure overall organizational success.

Desired Skills & Experience

•Bachelor's Degree or 2-4 years work experience in a technology related field

•Ability to think analytically coupled with excellent communication skills both written and oral

•Desire to work in a fast-paced environment while maintaining a positive attitude

•Project Management certification desired not required

Company Description

FranConnect is the leading provider of Franchise Technology & Solutions. We work exclusively with the franchise community, and our products are the result of conversations with franchisors about the challenges they face. Our solutions span from the birth of a franchise throughout its entire life cycle, offering the most comprehensive technology solution to franchises.

We work with over 450 franchise brands and commit our team to helping build smarter franchise systems.

If interested in a career with us please send resume and cover letter with salary requirements.
http://www.franconnect.com (google map) (yahoo map)

• Location: Reston
• Compensation: Location: Reston, VA Compensation: • Location: Reston, VA • Compensation: Based
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